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Frequently Asked Questions

Q: Why am I having trouble uploading my photos?
A: That’s maybe because your image size is quite large. The image must be no bigger than 50 MB. Please make sure you resize your image first to a reasonably and acceptable size before uploading onto the website. If the image you upload appears on the screen, then cheer up!

Q: What kind of image file required?
A: You can upload image file in JPEG or JPG image file for photography. We also accept high resolution GIFs and PNGs file.

Q: What is the acceptable file type for artwork design?
A: We accept high resolution GIFs, PNGs and JPGs. You can choose Pgadget customisation tools to position and crop your images.

Q: Hey, why Ooops! Warning appears after I uploaded the images?
A: You actually tried to upload the low resolution images which will distort the quality when produced. We recommend that the minimum resolution of your image is at least 1600 pixel x 1600 pixel for iPhone & Blackberry and 3200 x 3200 pixels for iPad. We need to ensure that we only send out high quality and clear image products to you.

Q: My case has arrived damaged / chipped / break. What should I do?
A: We have never come across this problem so far. But in case this happens, please notify us within 24 hours after you receiving the package and we'll sort something our for you.


Contact Our Customer Service Team
Call us at +6016 5460532 Monday to Friday from 9AM to 6PM

Email Us
Feel free to email us for any enquiries and questions. Use our enquiry form here.